Shipping Policy
Thank you for shopping with Hero Guitars! We want to make sure you have a smooth and transparent experience from the moment you place your order to the moment it arrives at your door.
Free Shipping on All Orders
We offer free shipping on all orders — no minimum purchase required. This applies to all destinations worldwide.
Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. You will receive an order confirmation email as soon as your order is placed.
Estimated Delivery Times
We ship to 209 countries worldwide. Estimated delivery times vary by destination:
United States and Canada
2–4 business days
International
9–12 business days
Please note that delivery times are estimates and may vary depending on your location, local postal services, and any unforeseen delays such as customs processing or peak shipping periods.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress at any time. We use 17TRACK to provide real-time tracking updates across all major carriers.
Customs, Duties & Taxes
For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs office for more information before placing your order.
Shipping Delays
While we do our best to ensure timely delivery, Hero Guitars is not responsible for delays caused by customs processing, local postal services, weather conditions, or other circumstances beyond our control. If your order has not arrived within the estimated timeframe, please contact us and we'll be happy to assist.
Questions?
If you have any questions about your order or shipment, feel free to reach out to our support team via our Contact page. We're here to help!