CONTACT
GET IN TOUCH
Questions about gear, orders, or custom builds? Our crew's got you.
SUPPORT
HOW TO REACH US
support@heroguitars.com
Replies within 24 hours
Call the Shop
+1 (800) 555-1234
Mon–Fri, 10am–6pm EST
Follow & DM
@heroguitars on Instagram
Slide into the DMs for quick questions
Visit the Shop
123 Amp Alley, Nashville, TN
By appointment only
SUPPORT
COMMON QUESTIONS
Standard shipping runs 3–5 business days within the US once your order ships. Need it faster? Expedited options are available at checkout for gear that needs to be on stage this weekend.
We accept 30-day returns on unused gear in original condition. Straps and cables must be completely unused and undamaged to qualify. Just reach out with your order number to start a return.
Absolutely. We build custom leather straps and cut cables to your exact length spec. Tell us what you're after and we'll send a quote — reach out via email with your build details and we'll dial it in.
Pedals and electronics carry the manufacturer's warranty, which varies by brand. If something isn't performing, contact our support team with your order number and we'll help you sort out a repair, replacement, or claim.
Yes — we ship worldwide. International shipping rates are calculated at checkout based on your destination and order weight. Duties and import taxes may apply depending on your country.
FIND US
VISIT THE SHOP
1001 Main St
Nashville, TN 37203
STORE HOURS
Mon – Fri
10am – 6pm
Saturday
11am – 4pm
Sunday
Closed
Free shipping over $75
30-Day Returns
Real Gear, Real Techs
Response within 24 hours